Returns Policy

At Shopezi, we are committed to providing you with a seamless personal shopping experience. Please note our policy regarding returns:

Eligibility: Returns are accepted for items that are damaged, defective, or significantly different from the description. However, we do not offer returns on books, comics, food items, or underwear due to hygiene and copyright reasons.

Time Frame: You must initiate the return process within 7 days of receiving the item.

Return Process: Please contact our customer service team to initiate the return. We will provide you with detailed instructions on how to return the item.

Return Shipping: The customer is responsible for the cost of return shipping, except in cases where the return is due to our error or the item is faulty.

Refunds

Upon receiving the returned item and verifying its condition, we will proceed with the refund process if it meets our return criteria.

Refund Eligibility: Refunds are issued for eligible returned items that meet our criteria.

Refund Process: If your return is approved, we will initiate a refund to your original method of payment or issue store credit, based on your preference.

Refund Time Frame: The time frame for receiving your refund may vary depending on your payment method and financial institution.

Responsibilities as a Personal Shopping Service

As your personal shopping service provider, we uphold the following responsibilities:

• We ensure accurate product descriptions and maintain the quality of items purchased on your behalf.
• Any issues with received items should be promptly reported to us for resolution.

Australian Consumer Law

Our return and refund policy complies with the Australian Consumer Law, except where exempted for items such as books, comics, food items, and underwear.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team for assistance.